The Human Resources Division

     In recent years, hotels have increased investment in and dependence on human resources management. The size and budgets of human resources divisions have grown steadily, along with their responsibility and influence. This expanded role is mirrored by the growing preference for the broader term human resources over personnel. Recently, the scope of human resources management has changed in response to new legislation, the shrinking labor market, and the growing pressures of competition. Human resources functions may include employment ( including external recruiting and internal reassignment ), orientation, and training, employee relations, compensation, benefits, labor relations, and safety. 

     Many properties are not large enough to justify the creation of a human resources division or department.  In these properties, the general manager and departments share many of the duties and responsibilities connected with the human resources function.  Chapter 3 addresses the executive housekeeper's role in managing the human resources of the housekeeping department.